How Fred Remmers Rug Cleaners collects, uses, and protects your information when you contact us, schedule a pick-up, or browse our site.
Effective date: 2026
Fred Remmers Rug Cleaners ("we," "us," "our") is a family-owned rug cleaning, repair, appraisal, and storage business operating since 1881. Our headquarters and main workshop are in Memphis, Tennessee, with service areas in Nashville, Oklahoma City, Tulsa, and Dallas. This Privacy Policy applies to information we collect through our website at fredremmersrugcleaners.com and through our pick-up, drop-off, and customer service activities.
When you fill out our pick-up request form, contact form, or otherwise communicate with us, we collect the information you provide directly. This typically includes your name, phone number, email address, service address, the type of work you need, and any details about your rug. When you visit our website, our hosting and analytics tools may automatically log standard technical information such as browser type, device type, IP address, pages visited, referring URL, and approximate location based on IP. We do not knowingly collect information from anyone under the age of 13.
We use the information you give us to schedule and confirm pick-ups, communicate about your rug, prepare estimates, perform the requested services, deliver your rug, and follow up afterwards. We may also use it to respond to your questions, process payments, send service-related notifications, and keep records as required by law. Aggregated and de-identified analytics data is used to understand how visitors use our site so we can improve it.
We do not sell, rent, or trade your personal information. We may share information only with service providers who help us run the business — for example, our scheduling and CRM platform (Jobber), our payment processor, our website host, and analytics tools — and only to the extent needed for them to provide that service. We may also disclose information when required by law, by a court order, or to protect the safety, rights, or property of our customers, employees, or business.
Our website uses cookies and similar technologies to remember your preferences, secure form submissions, and measure traffic. Most browsers let you refuse or delete cookies through your browser settings. Disabling cookies may affect how some features of the site work. We may also use third-party analytics services that set their own cookies; these providers have their own privacy practices, which you can review on their respective websites.
Our pick-up scheduling form is provided by Jobber, a third-party customer-management platform. When you submit that form, your information is processed by Jobber on our behalf under a service agreement. Jobber's privacy practices are governed by its own privacy policy, which you can read at getjobber.com.
We use reasonable physical, technical, and administrative safeguards to protect the information you give us. No method of transmission over the internet is 100% secure, but we limit access to your information to employees and service providers who need it to do their job, and we use industry-standard encryption for data in transit (HTTPS) and during payment processing.
We keep customer records for as long as you are an active customer and for a reasonable period afterwards to support warranty claims, repeat services, accounting requirements, and legal obligations. After that, we either delete the information or de-identify it.
You can ask us to confirm what personal information we hold about you, request corrections, request deletion (subject to our legal record-keeping obligations), or opt out of any non-essential email communications. To make any such request, contact us using the information at the bottom of this page.
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.
We may update this policy from time to time. The effective date at the top will reflect the most recent revision. We encourage you to review the policy periodically.
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Fred Remmers Rug Cleaners
Toll-free: (877) 278-3704
Memphis (HQ): (901) 441-6480
Or use our contact form.